ocr: WHAT SHOULD A HELP DESK HANDLE? Improvement in Workflow service: Operations Management System Administration integration X Reports 23.7% service-Level Management 9.5% Status Monitoring Aa Problem Resolution Asset Management When askedto name the most mportant management features for help desk software to offer, 143%0f1S managers: cited asset: management: Only ITi integration and problem resolution ranked bigher. SOUECE DATAOUEST. 1998
